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Virgin Trains: Epic Fail
A few weeks ago the flatmate and I decided to journey up to Manchester to visit the lovely Helen and eat too much and drink too much and go out clubbing and so on. And much fun was had by all.
Except, I should point out, on the journey up.
The Friday was one of the days when power lines came down (as they are apparently wont to do) and at about half an hour prior to our journey to boot. As a result the 12:05 to Manchester was cancelled and we were told to hoof it to St Pancras and go to Manc via Sheffield instead – adding a couple of hours to the journey, incidentally.
Having seen the queue at St. Pancras (we weren’t getting on) we ambled back to Euston where the 1:05 it turns out hadn’t been cancelled since things were running again. Again the queue was shocking so we weren’t getting on, but we got our tickets validated, waited for the 2:05 to be announced and – due to a very impressive sprint if I do say so myself – managed to get into first class and settled down for the journey. Which got is into Manchester two hours later than we’d intended, but at least got us there.
So far so dull for you, dear reader, but what I’m leading up to is this: Chris and I both submitted claims for the journey, and both of us have had a response.
Mine was ?Ǭ£43 of vouchers and a grovelling apology.
Chris’ was a letter explaining the 12:05 hadn’t been cancelled at all, was only 34 minutes late and therefore he wasn’t owed a penny.
How’s that for service, eh?
Posted on August 12, 2008 | Filed Under The World we Live In
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